Privacy Policy (TheoSound)

 Effective Date: 01/01/2026
Website: TheoSound.us (“we,” “us,” “our”)

TheoSound respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or purchase products.

A. Information you provide

• Name, email, phone number, shipping/billing address
   
• Order details and customer support messages
   
• Any information you submit through forms, newsletter signups, or chat
   

B. Information collected automatically

• Device and browser details, IP address, pages visited, time spent, and referral source
   
• Cookies and similar tracking technologies (see “Cookies” below)
   

C. Payment information
We do not store full credit/debit card numbers. Payments are processed by secure third-party payment processors.

We use your information to:

• Process orders, deliveries, returns, and refunds
   
• Provide customer support and respond to requests
   
• Send order updates and service messages
   
• Send marketing emails (you can opt out anytime)
   
• Improve our website, products, and customer experience
   
• Prevent fraud, abuse, and security incidents
   
• Comply with legal obligations
   

We may share information with:

• Service providers (payment processing, shipping, email tools, analytics, hosting)
   
• Business partners only as needed to fulfill your order (e.g., shipping carriers)
   
• Legal authorities if required by law, court order, or to protect rights and safety
   
• Business transfers (merger, acquisition, or sale of assets)
   

We do not sell your personal information.

We use cookies and similar technologies to:

• Keep the site working properly
   
• Remember preferences
   
• Measure traffic and performance
   
• Support marketing and analytics
   

You can control cookies through your browser settings. Some site features may not work correctly if cookies are disabled.

If you opt in, we may send promotions. You can unsubscribe anytime using the link in emails or by contacting us.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We keep information as long as needed to provide services, comply with legal obligations (including tax and accounting rules), resolve disputes, and enforce agreements.

Depending on where you live, you may have rights to:

• Request access, correction, or deletion of your personal information
   
• Opt out of marketing
   
• Limit or object to certain processing
   

To request changes, contact us using the details below.

TheoSound is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Our site may link to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Sales: martin@theosound.us
Support: support@theosound.us
Phone: 713-810-9533